The museum is governed by a trust board which meets bi-monthly, and is chaired by Nigel Hampton. The board structure includes a representative of the Thacker family; a representative of manawhenua, Ngāti Huikai; a representative of Te Rūnanga o Ngāi Tahu; a representative of Christchurch City Council; and the Chair of the museum’s Kahui Korowai (advisory committee). The museum employs a Manager (Ian Day), a Custodian (Sharon Henderson), and a Maintenance Supervisor (David Lewis) who all live on site. Most of the museum’s projects are carried out with volunteer labour, with specialists skills brought to the museum on a contract basis. The museum is also served by the Kāhui Korowai, a special advisory group of volunteers who provide invaluable advice and support to the board.